Shipping and Returns

At Rajadiesel.com, we strive to provide our customers with a seamless shopping experience. Whether you’re purchasing tools, machinery, or diesel engine parts, we ensure that your orders are delivered on time and in perfect condition. Below are the details of our Shipping and Returns policy:

Shipping Policy

• Processing Time: All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next available business day.
• Shipping Fees: Shipping fees are calculated based on the size, weight, and destination of your order. You can view the total shipping cost during checkout.
• Delivery Time: Delivery times vary depending on your location. For major cities, delivery typically takes 3-7 business days. Remote areas may take longer.
• Tracking Your Order: Once your order has shipped, you will receive a tracking number to monitor the progress of your delivery. You can track your order via our website or through the carrier’s website.
• Packaging: We ensure that all items are carefully packed to avoid damage during transit. Fragile items will be specially packed with extra protection.

Returns and Exchanges

We want you to be completely satisfied with your purchase. If for any reason you are not, we offer easy returns and exchanges:

• Return Window: You can return most items within 14 days of receiving your order for a full refund or exchange, provided they are unused and in the original packaging.
• How to Return: To initiate a return or exchange, please contact our customer service team at support@rajadiesel.com with your order details. Our team will guide you through the return process.
• Return Shipping: Customers are responsible for return shipping costs, except in cases where the product is defective or incorrect.
• Refunds: Refunds will be issued to the original payment method once the returned item has been inspected and processed. Please allow up to 7 business days for the refund to be credited to your account.
• Non-returnable Items: Certain items, including custom orders or used products, may not be eligible for return. Please check the product page or contact us if you have any questions about a specific item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange a replacement or full refund, depending on your preference, and cover the return shipping costs.

Exchanges

If you need to exchange an item, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.